Clear Language
Hamara policy legal jargon ke baghair likha hai. Aap samajh sakte ho ki aapka data kya fate ko bhoga aur kyun.
LEGAL REFERENCE
m20 par aapka privacy sabse zaroori hai
Jab aap m20 par account khol kar JazzCash, Easypaisa, SadaPay ya Raast se deposit karte ho, tumhara personal aur financial information secure rahe — yeh hamara mukhya promise...
Encrypted account securityData protection complianceTransparent information useLocal payment safetyPakistan-supported regions
Hamara privacy practice kaisa kaam karta hai
m20 jahan local qanoon ijazat deta hai, supported ilaqon mein aap ka personal data, account activity aur payment history secure servers par store hota hai. Jab aap JazzCash, Easypaisa, SadaPay ya Raast use karte ho, un payment providers ke saath information share hoti hai — lekin sirf tumhare liye transaction complete karne ke liye. Hum kisi third-party ko tumhara data bechte nahi
hain aur spam emails ya unwanted calls nahi bhejte. Agar aap apna account delete karna chahte ho ya aapka data remove karwana chahte ho, hamari support team 24/7 help de sakti hai.
Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.
CONTACT PATHS
Privacy ke baare mein hum se poochiye
Agar aapko apna data, cookies ya account privacy ke baare mein koi sawal hai, toh contact karo. Hamari team ur-Latn-PK mein jawab deti hai aur data requests ko jaldi process karta hai.
Team online
Email Support
[email protected] par email karo. Hum 24 ghante mein jawab dete hain. Apna account ID aur poori detail likha karo.
Live Chat
Hamara chat portal par jao aur privacy team se directly baat karo. Support live hai, aur woh tumhare sawal ko turant samjhta hai.
Account Settings
Apne m20 account mein Privacy aur Data section khol kar apna information manage kar sakte ho aur settings change kar sakte ho.
SECURITY FOUNDATION
Hamara data protection kabhi break nahi hota
m20 par encryption standard-level secure hai. Jab aap login karte ho, browser aur server ke beech connection encrypted hota hai. Payment gateway JazzCash, Easypaisa, SadaPay aur Raast ke...
Encryption Protocol
HTTPS aur TLS encryption se tumhara connection safe rahe. Login credentials server par hashed format mein rehti hain, plain text...
Payment Security
JazzCash, Easypaisa, SadaPay aur Raast sab apne tokenization use karte hain. Hamara platform credit card ya bank details directly nahi...
Access Control
Sirf authorized employees hi tumhara account data dekh sakte hain — aur woh bhi customer support ke liye zaroorat padne...
Audit Trails
Har login, withdrawal aur data access ka record hota hai. Agar koi suspicious activity dekhe, hum turant investigate karte hain.
Password Policy
Aapko strong password set karna padta hai. Hum do-factor authentication offer karte hain extra security ke liye.
Data Retention
Tumhara financial aur account data compliance ke liye rakhna padta hai. Jab account band ho jaye, hum data ko securely...
PRIVACY VS OTHERS
Hamara transparency doosron se alag kyun hai
Bohat se platforms apna privacy policy hide karte hain ya confusing banate hain. m20 par sab kuch straight forward hai — kaunsa data collect hota hai, kaise use hota hai, aur kab...
No Hidden Clauses
Koi tiny text ya hidden terms nahi. Sab privacy practices front aur center hain, aur updates transparent tareeqe se announce hote hain.
Local Payment Focus
JazzCash, Easypaisa, SadaPay aur Raast ke saath hamara integration Pakistani regulators ke standards ko follow karta hai.
User Control
Aap apna data export kar sakte ho, marketing cookies disable kar sakte ho, aur apna account delete kar sakte ho — hum nahi rokenge.
Regular Updates
Privacy practice change karte ho toh hum sabse pehle inform karte hain. Notification email aur account settings mein dikhai deti hai.
Third-Party Limits
Hamara third-party sharing minimal hai. Analytics, payment partners aur support tools ke siwa, kisi ko data pass nahi hota.
Breach Response
Agar security incident occur kare, toh hum 48 ghante mein affected users ko notify karte hain aur mitigation plan share karte hain.
Privacy-first account features jo m20 ko alag karte hain
Hamara lobby aur account experience privacy-first banaya gaya hai. Jab aap JazzCash, Easypaisa, SadaPay ya Raast se deposit karte ho, tumhara transaction ID aur payment history...
Chip Row Display
JazzCash, Easypaisa, SadaPay aur Raast chips account mein visible hain, lekin full numbers nahi. Security ke liye last 4 digits dikhate hain.
Session Timeout
Inactivity ke baad automatic logout ho jata hai. Agar public wifi par khel rahe ho toh tumhara session secure rahe aur doosra koi access na kar sake.
Login Notifications
Har naya login attempt se email aur SMS notification milta hai. Agar unknown location se login ho raha ho toh extra verification maanga jata hai.
Data Download
Apne Privacy Settings mein Data Export option hai. Apka sab personal aur account history CSV format mein download kar sakte ho.
Cookie Control
Marketing aur tracking cookies ko disable kar sakte ho. Sirf functional cookies zaroori hain, baaki saari cookies optional hain.
Account Closure
Jab tak chahiye account band rakh sakte ho ya permanently delete kar sakte ho. Delete hone ke baad 30 din mein sab data securely remove ho jata hai.
Aam privacy sawalaat ka jawab
Hamara servers Pakistan aur secure international data centers mein hain, jahan local qanoon comply kiye jate hain. Data encrypted rahta hai aur access logs automatically maintain hoti hain. Backup servers bhi different location par hain taaki data loss na ho.
Bilkul nahi. Hamara policy strictly batata hai ke payment aur personal data third parties ko nahi bechtey. JazzCash, Easypaisa, SadaPay aur Raast sirf transaction process karne ke liye data receive karte hain, aur woh apna privacy policy follow karte hain.
Account Settings mein jao aur Data Deletion request submit karo. Hum compliance aur fraud-prevention ke liye transaction history 5 saal rakh sakte hain, lekin personal identifiers aur payment details 30 din mein delete ho jate hain.
Nahi, jab tak aap explicitly opt-in nahi karte. Agar marketing emails dekhe, unsubscribe link click karo ya account preferences update karo. Hum SMS ya WhatsApp se bina consent ke nahi bheejte.
Haan. m20 app browser jitna secure hai. Login credentials encrypted rehti hain, session timeout active hai, aur jab app close karo toh automatically logout ho jata hai. App permissions bhi minimal mangta hai.
Haan. Privacy Settings mein Two-Factor Authentication enable kar sakte ho. Email ya SMS se OTP aayega har login attempt par, ya authenticator app use kar sakte ho.
Agar security incident ho, toh hum 48 ghante mein affected users ko email aur SMS se notify karte hain. Support team details dega ki kaunsa data affected hua aur kaunsa mitigation step lena hai. Compliance authorities ko bhi report karte hain.